First and foremost, I am an observer. I listen, I ask questions, and I listen some more. Through using a variety of research methods, from mapping a customer's experience to completing a wide-scale field study, I work with communities to bring their needs to the surface and together we create an inclusive, sustainable solution. Creative, human-centered solutions on a realistic scale: this is what I love to do.
Growing up with parents from two different continents and cultures taught me a lot about both the beauty of seeing the world through different life perspectives.
Furthermore, the experience of living in four different environments - Charleston, SC; Sicily; South Korea; and Philadelphia, PA - and studying their education systems emphasized the value of utilizing social technologies to analyze and improve systemic processes.
The benefits of my iterative career path has led me to leverage my unique background to connect people and ideas. With experience conducting research in a variety of industries, I believe that the process of trust-building is a required first step in the path towards empowerment and equity.
Arcadia University
Arcadia University
Spearheaded internal design research partnerships as the company shifted from consumer to enterprise-focused math and reading products. Spearheaded and facilitated a long-term school partnership to run a variety of research studies within the contextual settings of the new products. Conduct research utilizing a variety of methodologies with adults and children both domestically and internationally. Design reports and generate research insights to be used and delivered cross-functionally.
Implement project management processes. Complete discovery, design research frameworks, and function as project lead. Conduct user research including surveys, stakeholder interviews, and customer journey mapping.
Served as program lead for 3 school partnerships, including onboarding 2 new partnerships, in the Philadelphia School District. Designed curriculum and co-lead sessions for 100+ students, to engage middle school students in meaningful career exploration and self-discovery opportunities with over 70 corporate mentors from partner companies including the University of Pennsylvania, Deloitte, and the Children's Hospital of Pennsylvania.
Implemented and tracked clinical interventions from a behavioral treatment plan to assist children in making positive and sustainable changes. Coordinated communication between the case managers, teachers, school administrations, parents, and behavioral specialists.
Implemented processes to streamline the application procedures for clients. Researched immigration and government regulations, case law and procedures to support client cases. Collaborated with government liaisons, such as immigration officials, to address problems related to client cases.
Designed and implemented a research plan for a PlanPhilly project on public school playgrounds in Philadelphia. Conducted a field study of 149 public schools, including interviews, data collection, and creation of the first comprehensive visual to exist in the city. Resulted in a series of podcasts, articles, and a community forum.
Taught English to grades 3-6 in two local public schools. Planned, organized, and taught Winter and Summer English camps for local schools. Organized and taught after-school programs for children. Organized and taught conversational English program for Korean teachers and school personnel.